Complaint (شكوى رقم 713317)

The story revolves around a retired couple in their sixties, Magdy, an agricultural engineer, and his wife, Sama, who live a quiet, routine life in their apartment in the Maadi district.

Their peaceful lives are suddenly disrupted by a seemingly ordinary incident: their household refrigerator breaks down.

What begins as a minor inconvenience turns into a long, absurd battle lasting several months with a suspicious maintenance company plagued by exploitation and bureaucracy. As the refrigerator's condition continues to deteriorate, other aspects of their lives begin to fall apart, gradually exposing deep cracks in their long-standing marriage.

The story is entirely inspired by a real-life experience the director went through. He even kept the actual consumer protection complaint number and used it as the film's title.